Refund & Return Policy

Last updated: June 2026

Please note: once an order has been shipped, refunds cannot be issued. Santa Cruz Peptides supplies materials strictly for laboratory and research use only. Because our products are sensitive research compounds whose integrity and sterility cannot be verified once they leave our facility, all sales are final once an order ships. Please review your order carefully before completing checkout.

1. No Refunds After Shipment

Once an order has been shipped, it is considered final and no refunds will be issued. We cannot resell or reuse any research compound that has left our control, and we do not redistribute returned products. By completing a purchase, you acknowledge and accept that refunds are not available after your order has shipped.

2. Cancellations Before Shipment

If you need to cancel an order, contact us as soon as possible. As long as your order has not yet shipped, we can cancel it and issue a full refund to your original payment method. Once the order has shipped, it can no longer be cancelled or refunded.

3. Damaged, Defective, or Incorrect Orders

While refunds are not issued after shipment, we still stand behind every order. If your order arrives damaged or defective, or is not what you ordered, contact us within 7 days of delivery with your order number, a description of the problem, and clear photographs of the affected product(s) and the shipping packaging. Once verified, we will arrange a free replacement of the affected item(s) at no cost to you. Please keep all items and packaging until your claim is resolved.

4. Non-Returnable Items

The following are not eligible for replacement: products that have been opened, reconstituted, or used; items damaged through improper storage or handling after delivery; claims reported after the 7-day window; and products purchased through any reseller rather than directly from Santa Cruz Peptides.

5. Lost or Undelivered Packages

If tracking shows your package as delivered but you have not received it, first check with your household and local carrier. If it still cannot be located, contact us within 7 days of the carrier’s delivery date and we will investigate with the carrier. For packages lost in transit with no delivery scan, we will arrange a replacement once the carrier confirms the loss.

6. Pre-Shipment Refund Processing

Where a refund applies (orders cancelled before shipment), it is issued to the original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or card issuer.

7. Research-Use-Only Acknowledgement

All products sold by Santa Cruz Peptides are intended for in-vitro laboratory research only and are not for human or veterinary use, consumption, or diagnostic application. Refunds or replacements will not be issued on the basis of any intended use outside of laboratory research.

8. How to Reach Us

To request a cancellation (before shipment) or file a damage/defect claim, contact us through our Contact page with your order number. We aim to respond within 1–2 business days.

This Refund & Return Policy is provided for general informational purposes and should be reviewed to ensure it reflects your current practices and complies with applicable law and your payment processor’s requirements.